About me

Hi there! My name is Veronica, best known as Nika.

With over 20 years of experience in technical customer support, I am a highly motivated and adaptable professional with a passion for helping others and resolving customer concerns. I am skilled in respecting deadlines and prioritizing tasks to ensure efficient delivery of results.

Driven by my love for computer software and curiosity, I recently embarked on a journey to learn programming and completed a Full Stack Web Development Bootcamp to gain comprehensive technical knowledge. This has further enhanced my skill set and allowed me to stay up-to-date with the latest technological advancements.

In my previous role working with Apple devices, I made a significant impact in the quality department by increasing the CSAT (Customer Satisfaction) response rate by 20%. I take pride in my ability to make positive changes and drive results in a fast-paced environment.

I am eagerly seeking a full-time role where I can leverage my extensive experience and newly acquired technical skills to contribute to a team and organization's success. I am confident in my ability to excel in any challenge and look forward to the opportunity to put my knowledge and skills into action.
Let's connect and explore how we can create meaningful impact together in the Programming World!
Feel free to reach out to me! I would love to have a chat!